Moksha Foundation ("Moksha," "we," "us," or "our") operates the Moksha mobile application (the "App"), a platform connecting Seekers with Good Listeners (peer support) and licensed Therapists (professional support), including an AI Companion feature. This Privacy Policy explains what personal data we collect, how we use it and the choices you have.
By using the App, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the App.
ELIGIBILITY
The App is intended for users aged 18 and older. We do not knowingly collect personal data from anyone under 18. Age is verified by self-attestation at sign-up. If we learn that a user under 18 has provided us personal data, we will delete that account and data.
INFORMATION WE COLLECT
Account and Profile Information: name, email address, password (stored as a one-way hash, never in plain text), date of birth, gender, phone number, country, state, city, preferred app language, and profile photo (if you upload one).
Sign-In Information: if you sign in with Google or Apple, we receive your name, email address and a unique identifier from that provider, in accordance with their respective privacy policies.
Communications and Session Data: messages you send in chat threads with Good Listeners or Therapists, booking details (date, time, status) and session-related notes entered by professionals you interact with.
AI Companion Data: conversations you have with the AI Companion feature. These conversations are processed by Google's Gemini API to generate responses. We retain conversation history to provide continuity of the feature; we do not sell this data or use it to train third-party foundation models beyond what is required to operate the feature.
Crisis & Safety Signals: if our safety systems detect a potential crisis in a conversation, we log a minimal safety record (risk category, timestamp and whether a crisis resource was shown to you) to improve user safety and for audit purposes. We do not store the full conversation transcript as part of this safety record.
Device and Technical Information: a device push-notification token (for sending you booking reminders and alerts), app language and basic technical information needed to operate the service securely.
Information We Do Not Collect: we do not access your contacts, camera, microphone or precise location and we do not use third-party advertising or analytics trackers.
HOW WE USE YOUR INFORMATION
- To create and manage your account and verify your identity.
- To connect you with Good Listeners or Therapists and facilitate bookings.
- To operate the AI Companion feature.
- To send you service notifications (booking confirmations, reminders, safety messages).
- To detect and respond to safety and crisis situations.
- To maintain the security and integrity of the App and prevent fraud or abuse.
- To comply with legal obligations.
We do not sell your personal information to third parties.
HOW WE SHARE YOUR INFORMATION
- With Good Listeners/Therapists you choose to interact with, limited to what's necessary for that interaction.
- With service providers who process data on our behalf under contractual confidentiality obligations, including: Google Firebase (authentication and push notifications), Google Sign-In and Sign in with Apple (authentication), Google Gemini API (AI Companion responses), DigitalOcean (cloud file storage for photos/attachments) and our email service provider (transactional emails only).
- If required by law, legal process or to protect the safety of you or others (for example, imminent risk of harm).
- In connection with a merger, acquisition or sale of assets, with notice to you.
DATA RETENTION
We retain your account data for as long as your account is active. When you delete your account (see "Account Deletion" below), we delete or anonymize your personal data within 30 days, except where we are required to retain limited records (e.g., de-identified safety logs or records needed to comply with law, resolve disputes or prevent fraud), which are retained only as long as necessary for that purpose.
YOUR RIGHTS
Depending on your location, you may have the right to access, correct, export or delete your personal data and to withdraw consent. You can exercise most of these rights directly in the App (Profile > Settings) or by contacting us at support@mokshafoundation.in. We will respond within a reasonable time and in accordance with applicable law.
DATA SECURITY
We use industry-standard safeguards, including encryption in transit, hashed passwords and access controls, to protect your information. No system is 100% secure and we cannot guarantee absolute security.
CHILDREN'S PRIVACY
The App is not directed to children under 18. See "Eligibility" above.
INTERNATIONAL USERS
Your information may be processed on servers located outside your country of residence, including in India, with appropriate safeguards.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of material changes in the App. Continued use of the App after changes take effect constitutes acceptance.
GRIEVANCE OFFICER
In accordance with applicable Indian law, you may contact our Grievance Officer at privacy@mokshafoundation.in for any complaints or concerns regarding this Privacy Policy or your personal data.
CONTACT US
Questions about this Privacy Policy: contact@weseetheunseenfoundation.com
